download help

Downloads

How to download files from this site

Click the name of the file you wish to download and choose Save to disk if asked what to do with it. When asked for the location in which to save, choose the Desktop. When the download is finished, a new icon will appear on the desktop with the same name as the downloaded file.

How to install files after downloading

Most of the files on this site are self-installing, which means that they contain everything needed to install that product on your computer. Double-click the file to begin installing it. If you chose to save it to the desktop when downloading, then you can simply double-click the icon on the desktop.

The setup routine is a step-by-step procedure that enables you to customise the initial settings if you so wish. Normally you will not need to change any options and you can simply click Next at each step until it is finished.

After installing you can delete the file because it will not be used again.

Alternative download methods

Try the FTP download option if the normal (HTTP) download method does not work for you.On some networks one download method works better than the other, so we offer a choice for your convenience.

You may also be able to retrieve the file by email if that option is shown. However, noting that files sent by email are 40% larger than normal, it may fail if the size exceeds the capacity of your mailbox. Note that some ISPs do not allow files to be received by email or restrict the size.

Corrupted files

If you get a message when installing a file that the file is corrupt,the most common reason is an incomplete download. This might happen if there is network congestion and the download is aborted, or if some other problem caused the connection to be reset before the download completed. To recover, delete the old corrupted file and then download again. Check that the final size of the file you downloaded matches the size shown on the website.

If you are working through a proxy server, it is possible that there could be a corrupt copy of the file you are attempting to download on the proxy,resulting in the same corrupt download every time. To avoid this, temporarily disable the proxy before you begin downloading. Proxy servers are usually setup and maintained by your ISP, so contact them if you need help with this.

Slow downloads

If you find that the download is taking a long time, try again a little later or early in the morning. Internet connectivity is shared by thousands of other users, so if you try to download during periods of peak activity, the download is likely to be slow regardless of the speed of your modem.

Slow downloads can also lead to corrupt files because the browser might eventually give up if the download seems to be taking too long. Very often it won’t even warn you after giving up, and will leave a corrupted file where the full download was supposed to have been.

If you are frequently plagued with slow or corrupted downloads, you might need to contact your ISP for assistance.